FAQ
Questions
The eight questions on the home page, and twelve more.
Service
What if I already have a treating doctor?
Their plan is respected, not replaced. JhiOn organises your records, adds a reviewing doctor and a coordinator, and keeps the follow-up going between your visits. With your consent we can share a source-linked summary with them.
How many consultations are included?
A defined number, set out in your membership terms. The 90-day pilot includes a baseline consultation and a day-90 doctor review, with routine clinical review during service hours. Specialist visits are billed separately at the price you approve.
What languages do you support?
English and Telugu at launch.
Can I cancel?
Yes. Cancellation and refund terms are set out in the membership terms, and the waitlist is not enrolment, so nothing is charged until you decide to join.
Doctors
Who are the doctors and are they registered?
Every medical decision on JhiOn is made and signed by a registered medical practitioner. Each doctor is listed with their qualification, registration number and medical council.
What happens outside service hours?
Messages are answered when service hours resume: 09:00–18:00 IST, Monday to Saturday. JhiOn is not an emergency or monitoring service. In an emergency call your local emergency number or go to the nearest hospital.
Do you handle mental health, pregnancy or children?
Not in the pilot. The first scope is cardiometabolic prevention for adults: blood pressure, blood sugar, weight and waist, lipids and lifestyle. Pregnancy, anyone under 18, and unstable or complex multi-condition care are outside it, and we will point you to the right care instead.
Does AI help my doctor?
Yes, with preparation, never with decisions. Before your doctor opens your file, AI has classified your reports, linked every value to its page and drafted a brief and a plan for them to review. Your doctor changes what they disagree with, decides and signs, and every edit is recorded.
Data
Where is my data stored?
In India-region cloud infrastructure, encrypted in transit and at rest, with staff multi-factor access and audit trails. Hosting in India is a design choice we have made for your records.
Can I export or delete it?
Yes. You can export your records at any time and ask us to delete them. Corrections keep the history, so nothing is silently overwritten.
Do you use my data to train AI?
No. Health data is never used for advertising or model training by default. We use AI to classify and extract information from your reports, to draft summaries for your doctor with links to the source pages, and to send reminders for a plan your doctor has approved.
Are you ABHA or ABDM linked?
Not yet, and you never need ABHA to join.
The pilot
What happens after day 90?
Your doctor reviews your changed results and sets the next 90-day plan. If you choose to stop, you leave with an export of your records.
Families
How do I join on a parent’s behalf?
Choose “A family member” on the waitlist form. Your parent’s own consent is needed before they are enrolled, so we ask to speak with them on the eligibility call.
Can I pay for a parent from another city or abroad?
Yes. The person paying can live anywhere; the member is an adult in the pilot city. We confirm eligibility on a call with your parent, and how invoices reach you is agreed on that call.
More good years, one 90-day plan at a time.
Join the Hyderabad pilot waitlist. We will confirm eligibility on a short call.
Join the pilot waitlist