Legal

Grievance officer

Version 1.0, in effect from 19 September 2026. This text is awaiting review by our lawyers.

Who to write to

The Grievance Officer, JhiOn

You can also use the contact form and choose “Grievance”.

What to include

Your name, the email address or mobile number you gave us, and what went wrong, with the date and the page or email it concerns. Please do not send us health information: we do not need it to look into a grievance about the website.

How quickly we answer

We acknowledge a grievance within 48 hours and resolve it within one month of receiving it.

If we need more time to resolve something, we tell you why and when you will hear from us.

If you are not satisfied

For a grievance about your personal data, you can complain to the Data Protection Board of India once you have raised it with us. For anything else about the service, you can also approach the consumer commission for your area.

Clinical concerns

A concern about a clinical decision goes to the Lead Doctor as well, through your coordinator or through the Grievance Officer. JhiOn is not an emergency service: in an emergency, call your local emergency number or go to the nearest hospital.

More good years, one 90-day plan at a time.

Tell us how to reach you. We will call on a working day to confirm eligibility for the 90-day pilot. No health information is collected on this form.

Full name

We'll send a confirmation to this address.

Mobile (optional)

+91 and 10 digits. Optional, and it makes the eligibility call faster.

City

The pilot is Hyderabad-only. Choose “Other” to join the later-cities list.

This is for

Myself A family member Both

Age band (optional)

We ask for a band, never your date of birth.

Language for emails

English हिन्दी తెలుగు

I agree that JhiOn may store the details above to contact me about the Hyderabad pilot and to check my eligibility. I can withdraw at any time by emailing privacy@jhion.com. No health information is collected on this form.

We confirm eligibility on a short call before any payment.

We store only what you enter here to contact you about the pilot. No health information is collected on this website. Withdraw any time by emailing privacy@jhion.com. See our privacy notice.